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Communication / Écrit / Téléphone

Découvrez l’ensemble de nos formations

Communication / Écrit / Téléphone

Présentiel

Les cinq clés de la communication

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126766-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Les cinq clés de la communication" />

Les cinq clés de la communication

Présentiel AF2A

Pour que le message passe… Comprendre et analyser le comportement de ses interlocuteurs

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Prendre en charge et rassurer par téléphone les clients en difficulté

Présentiel AF2A

Accompagner le client par téléphone lorsqu'il se trouve en situation difficile

Améliorer sa communication et développer son leadership grâce à la process communication

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126777-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Améliorer sa communication et développer son leadership grâce à la process communication" />

Améliorer sa communication et développer son leadership grâce à la process communication

Présentiel AF2A

Mieux cerner la personnalité de ses interlocuteurs pour mieux communiquer

Optimiser l’utilisation de sa messagerie instantanée

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-140591-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Optimiser l’utilisation de sa messagerie instantanée" />

Optimiser l’utilisation de sa messagerie instantanée

Présentiel AF2A

Adapter son écriture au message électronique instantané

Gommer les fautes de ses écrits

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126787-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Gommer les fautes de ses écrits" />

Gommer les fautes de ses écrits

Présentiel AF2A

Pour qu’écrire ne soit plus une torture mais un faire-valoir de son professionnalisme

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Maîtriser ses écrits professionnels

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126799-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Maîtriser ses écrits professionnels" />

Maîtriser ses écrits professionnels

Présentiel AF2A

Mutations du paysage écrit : mettez-vous à la page

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Développer sa capacité de synthèse à l’écrit et à l’oral

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126817-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Développer sa capacité de synthèse à l’écrit et à l’oral" />

Développer sa capacité de synthèse à l’écrit et à l’oral

Présentiel AF2A

Pour que vos messages soient cours, précis, percutants !

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Optimiser les réponses écrites aux réclamations des clients

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126828-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Optimiser les réponses écrites aux réclamations des clients" />

Optimiser les réponses écrites aux réclamations des clients

Présentiel AF2A

Faites de la réclamation votre alliée en développant les stratégies de réponse gagnante

Faire face aux incivilités des clients

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126841-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Faire face aux incivilités des clients" />

Faire face aux incivilités des clients

Présentiel AF2A

Apprenez à vous protéger

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Développer son efficacité au téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126854-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Développer son efficacité au téléphone" />

Développer son efficacité au téléphone

Présentiel AF2A

Faites du téléphone un atout stratégique pour conquérir de nouveaux marchés

Gestion des appels difficiles

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-126867-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Gestion des appels difficiles" />

Gestion des appels difficiles

Présentiel AF2A

Quand les clients vous appellent au secours, quels recours ?

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Téléconseiller : l’acteur clé de la relation client

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-123643-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Téléconseiller : l’acteur clé de la relation client" />

Téléconseiller : l’acteur clé de la relation client

Présentiel AF2A

Contribuez efficacement à la qualité de service

Classe Virtuelle

Verbes

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128498-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Verbes" />

Verbes

Classe Virtuelle AF2A

Noms

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128513-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Noms" />

Noms

Classe Virtuelle AF2A

Adjectifs, adverbes et homonymes

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128538-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Adjectifs, adverbes et homonymes" />

Adjectifs, adverbes et homonymes

Classe Virtuelle AF2A

Trucs et astuces pour améliorer ses écrits professionnels

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128572-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Trucs et astuces pour améliorer ses écrits professionnels" />

Trucs et astuces pour améliorer ses écrits professionnels

Classe Virtuelle AF2A

Soyez percutant !

De la prise de notes au compte rendu

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128595-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="De la prise de notes au compte rendu" />

De la prise de notes au compte rendu

Classe Virtuelle AF2A

Soyez percutant !

Maîtriser la rédaction d’un email

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128616-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Maîtriser la rédaction d’un email" />

Maîtriser la rédaction d’un email

Classe Virtuelle AF2A

Soyez sûr qu'on vous lise jusqu'au bout !

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Transmettre une image positive par téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128659-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Transmettre une image positive par téléphone" />

Transmettre une image positive par téléphone

Classe Virtuelle AF2A

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Prospecter au téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128679-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Prospecter au téléphone" />

Prospecter au téléphone

Classe Virtuelle AF2A

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Traiter un litige par téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2021/04/Formation-128700-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Traiter un litige par téléphone" />

Traiter un litige par téléphone

Classe Virtuelle AF2A