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Communication / Écrit / Téléphone

Découvrez l’ensemble de nos formations

Communication / Écrit / Téléphone

Présentiel

Les cinq clés de la communication

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/CLCO-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Les cinq clés de la communication" />

Les cinq clés de la communication

Durée : 14 heures

Pour que le message passe… Comprendre et analyser le comportement de ses interlocuteurs

Améliorer sa communication et développer son leadership grâce à la process communication

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/CLPC-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Améliorer sa communication et développer son leadership grâce à la process communication" />

Améliorer sa communication et développer son leadership grâce à la process communication

Durée : 7 heures

Mieux cerner la personnalité de ses interlocuteurs pour mieux communiquer

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Prendre en charge et rassurer par téléphone les clients en difficulté

<img width="365" height="192" alt="Prendre en charge et rassurer par téléphone les clients en difficulté" data-src="https://www.af2a.com/wp-content/uploads/2020/05/PCRT-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="365" height="192" alt="Prendre en charge et rassurer par téléphone les clients en difficulté" data-src="https://www.af2a.com/wp-content/uploads/2020/05/PCRT-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/PCRT-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Prendre en charge et rassurer par téléphone les clients en difficulté" />

Prendre en charge et rassurer par téléphone les clients en difficulté

Durée : 7 heures

Accompagner le client par téléphone lorsqu'il se trouve en situation difficile

Optimiser l’utilisation de sa messagerie instantanée

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/OUMI-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Optimiser l’utilisation de sa messagerie instantanée" />

Optimiser l’utilisation de sa messagerie instantanée

Durée : 7 heures

Adapter son écriture au message électronique instantané

Gommer les fautes de ses écrits

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/02/Formation-111265-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Gommer les fautes de ses écrits" />

Gommer les fautes de ses écrits

Durée : 14 heures

Pour qu’écrire ne soit plus une torture mais un faire-valoir de son professionnalisme

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Maîtriser ses écrits professionnels

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/OPEC-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Maîtriser ses écrits professionnels" />

Maîtriser ses écrits professionnels

Durée : 14 heures

Mutations du paysage écrit : mettez-vous à la page

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Développer sa capacité de synthèse à l’écrit et à l’oral

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/02/Formation-111275-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Développer sa capacité de synthèse à l’écrit et à l’oral" />

Développer sa capacité de synthèse à l’écrit et à l’oral

Durée : 7 heures

Pour que vos messages soient cours, précis, percutants !

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Optimiser les réponses écrites aux réclamations des clients

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/OREC-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Optimiser les réponses écrites aux réclamations des clients" />

Optimiser les réponses écrites aux réclamations des clients

Durée : 14 heures

Faites de la réclamation votre alliée en développant les stratégies de réponse gagnante

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/INCI-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="" />

Faire face aux incivilités des clients

Durée : 7 heures

Apprenez à vous protéger

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Développer son efficacité au téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/02/Formation-111290-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Développer son efficacité au téléphone" />

Développer son efficacité au téléphone

Durée : 14 heures

Faites du téléphone un atout stratégique pour conquérir de nouveaux marchés

Prendre en charge et rassurer par téléphone les clients en difficulté

<img width="365" height="192" alt="Prendre en charge et rassurer par téléphone les clients en difficulté" data-src="https://www.af2a.com/wp-content/uploads/2020/05/PCRT-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="365" height="192" alt="Prendre en charge et rassurer par téléphone les clients en difficulté" data-src="https://www.af2a.com/wp-content/uploads/2020/05/PCRT-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/PCRT-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Prendre en charge et rassurer par téléphone les clients en difficulté" />

Gestion des appels difficiles

Durée : 14 heures

Quand les clients vous appellent au secours, quels recours ?

téléconseiller

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/ACTE-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="téléconseiller" />

Téléconseiller : l’acteur clé de la relation client

Durée : 14 heures

Contribuez efficacement à la qualité de service

Classe Virtuelle

Verbes

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/04/FFQFE-365x192.png" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Verbes" />

Verbes

Classe Virtuelle

Noms

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/Formation-114956-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Noms" />

Noms

Classe Virtuelle

Adjectifs, adverbes et homonymes

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/Formation-114961-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Adjectifs, adverbes et homonymes" />

Adjectifs, adverbes et homonymes

Classe Virtuelle

Trucs et astuces pour améliorer ses écrits professionnels

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/Formation-114969-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Trucs et astuces pour améliorer ses écrits professionnels" />

Trucs et astuces pour améliorer ses écrits professionnels

Classe Virtuelle

Soyez percutant !

De la prise de notes au compte rendu

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/Formation-114974-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="De la prise de notes au compte rendu" />

De la prise de notes au compte rendu

Classe Virtuelle

Soyez percutant !

Maîtriser la rédaction d’un email

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/05/Formation-114979-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Maîtriser la rédaction d’un email" />

Maîtriser la rédaction d’un email

Classe Virtuelle

Soyez sûr qu'on vous lise jusqu'au bout !

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Transmettre une image positive par téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/07/Formation-114987-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Transmettre une image positive par téléphone" />

Transmettre une image positive par téléphone

Classe Virtuelle

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Prospecter au téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/07/Formation-114992-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Prospecter au téléphone" />

Prospecter au téléphone

Classe Virtuelle

<img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img style="height: 40px;" data-src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src="https://www.af2a.com/wp-content/uploads/2018/12/dda.png" style="height: 40px;">

Traiter un litige par téléphone

<img width="365" height="192" src="https://www.af2a.com/wp-content/uploads/2020/07/Formation-114997-365x192.jpg" class="attachment-news-home-thumbnail size-news-home-thumbnail wp-post-image" alt="Traiter un litige par téléphone" />

Traiter un litige par téléphone

Classe Virtuelle